Student Services and Support

Student Services Staff

Student Services Manager Mrs Belinda Burt
Assistant Student Services Manager Ms Sarah Bentley & Mrs Liz Bailey
Head of Year 7 Mr Beau Martin
Head of Year 8 Mrs Liz Bailey
Head of Year 9 Mrs Denise Piper
Head of Year 10 Ms Perri Bastian
Head of Year 11 Ms Sarah Bentley
Head of Year 12 Mr Paul Milhench
Education Support Coordinator Mrs Lynn De Giosa
Learning Support Coordinator Ms Anita O’Brien
School Psychologist Mr Stephen Galbraith
School Nurse Mrs Alison Spence
AIEO Mr Morgan Dunk
Chaplain Mr Matt Denholm
Joondalup Campus
Joondalup Campus Manager Mr Chris Leggett

Your Student Services Team is a school based team formed to help all students. It consists of a Student Services Manager, Heads of Year, Chaplain, School Psychologist, Community Health Nurse, Attendance Officer and an Aboriginal Islander Education Officer.

The Student Services Team members are able to be reached through Student Services reception. The Heads of Year are usually in their offices throughout lunchtime, before or after school and this is usually the best place to go first for any queries.

At times when a student may find themselves challenged with a difficulty, a staff member may refer the student to a member of the team for assistance and support. Members of our team will meet with and help the student by identifying the issue/s and then work out a resolution appropriate to the situation.

We do encourage our students to seek out assistance when they are feeling unable to cope with a difficult situation. Your Student Services Team is here to help with all manner of student problems and have a wealth of experience aiding with a wide variety of problem areas.

Student Services also organise various programs through the year including;
tiny-star Excursions
tiny-star Lunchtime activities
tiny-star Pastoral care initiatives
tiny-star Assemblies
tiny-star School photos
tiny-star Camps
tiny-star Senior School Ball
tiny-star Career Counseling and future pathways
tiny-star Guest and Motivational Speakers
tiny-star Year 6 and 7 into secondary school Transition Day


This is an important part of a student’s education where they learn about the workings of the college, gain a sense of pride and team spirit and become more familiar with staff and college surroundings. On an allocated day students will be excused from normal lessons and will assist with a variety of tasks. They will receive a College Certificate of Service and these hours will be recorded as community service hours on the Semester report. Vivo Reward points will also be allocated.


This takes place in term two each year. It follows on from an online program and career class lessons that students complete in preparation during Humanities and Social Science (HaSS). Students are allocated an interview time where they will sit with an Associate Principal or the Student Services Manager and discuss the recommendations given by the student’s teachers indicating expected capabilities for senior school and how courses selected can lead to a particular pathway into TAFE, university or employment.


Wanneroo Secondary College uses “Restorative Practices” to resolve and prevent conflict. This is a non judgemental and effective process that involves all parties being given a chance to be heard and negotiate resolutions in a safe and calm environment. If you would like more information on this very successful process,  click on the link  below.  It has a very high success rate and you may find it helpful.

Restorative Practices- making things right again



These can be ordered at Student Services reception.  Students new to the college will need parental authorisation to order their first card, a permission slip is available from the Student Services reception. Replacements come with a $5 replacement fee. If the student had a school photo taken in term 1, then the card will be generated with a student photo on it which can act as identification for movies or opening bank accounts. Smartriders can be topped up with credit on buses or at stations.


These are no longer available through the college.


How can students apply for a TFN?

Applying online and presenting POI documents at a participating Australia Post Office is the fastest and most convenient way for students to get a TFN. More information on applying online can be found at by searching for ’QC27248’. Students who are unable to visit a participating Australia Post office will need to complete the application form Tax file number – application or enquiry for individuals form (NAT 1432).

More information about lodging this form can be found at by searching for ’QC22604’


Complimentary buses are available for those students living outside the 4.5 kilometre radius from the school. Applications must be made to Perth Transport Authority by obtaining, completing and returning an application form from the front office, online at or by phoning 136213.


If you are experiencing difficulties with your child and feel that we may be of assistance please contact our team members through any of the “contact us” details and ask for student services.
We have many pamphlets’ available in the student services reception. Please feel free to wander over and have a look or a chat.

Another great resource of information for parents is the Generation Next website which is really full of useful information.

Alternatively see the “Helpful links” tab for a variety of links to other useful websites

Working in partnership: Students, parents and teachers

Students can help themselves by:

tiny-star using a Diary (paper or electronic) to note the details of homework and assessments and recording due dates.
tiny-star not leaving work to the last minute.
tiny-star asking for help from teachers, parents and friends when needed.
tiny-star keeping their parents up to date with what they need to do.

Parents and caregivers will help their children by

tiny-star providing a quiet place to study.
tiny-starsetting aside a regular time each day for homework; balancing the amount of time spent completing homework and engaging in leisure sporting or recreational activities;
tiny-starhelping them to complete homework by discussing key questions or directing them to resources.
tiny-starattending school events, displays or productions in which their children are involved
tiny-starcontacting the relevant teacher to discuss any problems their children are having with homework.

The College and the teachers will help by:

tiny-star providing clear outlines of assessment tasks and expectations
tiny-star providing assessment schedules for Senior School students.
tiny-star monitoring the homework load of their students;
tiny-star giving students feedback on completed assessments.
tiny-star notifying parents if homework is not submitted or is unsatisfactory or incomplete.

How much part time work?

tiny-star Research has shown that more than 10 hours work per week has a detrimental effect on academic progress and that students struggle to maintain their grades. Students seeking to gain university entrance should not be engaged in work.